Installation and Troubleshooting

Please review and print the following instructions for downloading and installing the programs and updates. To print this page, choose File/Print from your web browser's top menu.

If you experience a problem with your program after downloading and installing your program, please visit our System Updates page for troubleshooting.  You may also contact us at support@wildginger.com

Backing Up Databases

Prior to installing an update, we recommend that you back up the .mdb database file contained in the main folder for your program. This file is a database containing your program information such as measurement charts or stash information. The updates will not likely cause you to lose your database but it is always safe to back up the file.  Copy the file, .mdb to a floppy disk, CD or another folder on your computer. If you need to restore the file, simply copy and paste it from wherever you saved it back into your folder making certain to overwrite the existing file.

Downloading from the Internet

First, please understand that we have no control whatsoever over your ability to download files from the internet. If you are cut off during transmission it may be because the server is busy. Try downloading at a later time. If the download appears to be complete but you get an error message stating an incorrect file size when trying to install the program, then it was not downloaded completely. Again - we have no control over this and cannot fix it. You will need to keep trying the download until you get a complete file. If you are downloading through Netscape or AOL, try using Internet Explorer.

If you computer disconnects you before the download is complete, the time-out problem might be due to a setting in your Internet defaults. If you are running Internet Explorer, try the following: (Netscape and AOL may have a similar procedures but you will need to check with them to determine the steps involved.)

• 1. Go to the MyComputer/Control Panel/Internet icon. (Note: If you are already connected to the Internet, click on the View menu and choose Internet Options.)
• 2. Click on the Connection tab. Press the Settings button probably next to box marked "Connect to the internet using a modem."
• 3. On the next screen, uncheck the box marked "Disconnect if idle for XX minutes." so there is no automatic disconnect. If this does not help, the problem is probably with your Internet Service Provider. Some ISPs' will close the connection if they do not detect any apparent activity such as downloading.

If you experience problems after installing the program or update, review the troubleshooting section below. If you need technical support, please provide us with as much information as possible on the nature of the problem including exact wording of any error messages and the operating system that you are using.

Download Instructions

1. Click on the link to the setup file or update file.
2. Choose Save Target As from the list of options.
3. Select the location on your hard drive where you wish to save the setup file. Please note the location since you will nee to browse to this location to begin installation.

Installation Instructions

1. Open MyComputer or Windows Explorer and browse to the location of the setup file your saved.
2. Double click on the file name to begin the installation. The Wise Installation Wizard will appear.
3. Follow the instructions that appear in the installation wizard to complete the installation.