Wild Ginger Product Guarantees and Return Policy

Wild Ginger Software, Inc. leads the way in software guarantees. Our money-back guarantees are the longest in the industry and allow you to evaluate our software products to determine if they suit your needs and computer expertise. ime period, you must lock the program, record the deactivation code that will be generated, and return the CD and the deactivation code within the time period specified below. Your purchase price in U.S. dollars will be promptly refunded with no questions asked.

If the program has been unlocked on two computers, both computers must be deactivated and the deactivation codes provided to Wild Ginger Software, Inc. within the guarantee time period.

Shipping and handling costs, customs and brokerage fees, and return postage are not refundable.

CDs purchased directly from Wild Ginger Software, Inc. should be returned to the address posted on our Contact Us web page. CDs purchased through our resellers should be returned to the reseller within the time period specified below.

All CDs should be sent Return Receipt Requested and insured for the value of your purchase. No refund will be given if we do not receive the program CD and the deactivation code. For Cameo purchases, you must also return the Cameo User's Guide in its' original condition.

Absolutely no refunds will be given without proof of product deactivation.

Electronic Delivery

For electronic delivery purchases, you will be required to lock the program on the Product Activation screen to generate a deactivation code.  You must then provide the deactivation code to us via telephone or email within the time period specified below to obtain your refund.

If the program has been unlocked on two computers, both computers must be deactivated and the deactivation codes provided to Wild Ginger Software, Inc. within the guarantee time period.

Absolutely no refunds will be given without proof of product deactivation.

Cameo

• 15-Day Unconditional Money Back Guarantee from date of purchase
• 1 Year Warranty for defective or damaged disks
• Toll free telephone and email technical support

PatternMaster version 5

• 90-Day Unconditional Money Back Guarantee from date of purchase when purchased directly from Wild Ginger Software, Inc. or an authorized reseller.
• 1 Year Warranty for defective or damaged disks for PatternMaster version 5.
• Toll free telephone and email technical support

PatternMaster version 1, 2, 3, and 4

• PatternMaster v.1, v.2, v.3, and v.4 have been discontinued. The 90-day money back guarantee no longer applies to these products.
• We can no longer provide replacement CDs for PatternMaster v.1, v.2, v.3, or v.4.
• Toll free telephone and email technical support will be provided for PatternMaster v.3 and v.4.
• We can no longer provide technical support for PatternMaster v.1 or v.2.

Click&Sew 1101, 1102, 1103, and 1201

• As with other commercial patterns, all Click&Sew sales are final
• 1 Year Warranty for defective or damaged disks for 1101, 1102, 1103, and 1201
• We can no longer provide replacement CDs for previous Click and Sew titles.
• Toll free telephone and email technical support

Wild Stitches version 1

• 90-Day Unconditional Money Back Guarantee from date of purchase when purchased directly from Wild Ginger Software, Inc. or an authorized reseller.
• 1 Year Warranty for defective or damaged disks for Wild Stitches 1.
• Toll free telephone and email technical support

Style Match

• All Style Match sales are final.
• 1 Year War1 Year Warranty for defective or damaged disks for Wild Stitches v1.
• Toll free telephone and email technical supportli>

Wild Things Pets, Gifts, and Vintage

• All Wild Things sales are final
• 1 Year Warranty for 1 Year Warranty for defective or damaged disks forStyle Match.
• Toll free telephone and email technical support 

Stitch-n-Stash

• All Stitch-n-Stash sales are final
• 1 Year Warranty for defective or damaged disks
• Toll free telephone and email technical support