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printing summaries and guide sheets.
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familysewn
Posted 2018-01-24 10:03 PM (#92456)
Subject: printing summaries and guide sheets.


Veteran

Posts: 129
10025
I am not able to print these from the program. I have tried printing to a printer and also to cute pdf. When my print screen comes up and I push print, it doesnt print and it shuts the program down. Can you give me any insite into this. Also when I tried to send a troubleshooting report a popup said that if I used gmail it would not automatically go through and I should look in the help documentation. I could not find where this was.
Barb

PS. when I was looking thru PMk under blouse,neckline,sweetheart, it looks like in the diagram the heart is inverted?
Barb

Edited by familysewn 2018-01-24 10:07 PM
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Lisa - Tech Support
Posted 2018-01-25 8:10 AM (#92457 - in reply to #92456)
Subject: RE: printing summaries and guide sheets.



Administrator

Posts: 3001
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Location: Auburn, AL
Your attached error messages indicate that you have the original version of Knits v6 from October 2014. You need to download and install the January 2018 update.

"PatternMaster Knits v6 - October 10, 2014
Update: October 10, 2014
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familysewn
Posted 2018-01-25 12:08 PM (#92458 - in reply to #92457)
Subject: RE: printing summaries and guide sheets.


Veteran

Posts: 129
10025
H Lisa, I looked into downloading and it tells me I already have the Jan 2018 loaded. I thought I had done this earlier this month, but you never know .
Barb
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Karen - Tech Support
Posted 2018-01-25 3:09 PM (#92460 - in reply to #92458)
Subject: Re: printing summaries and guide sheets.



Tech Support

5000500010001002525
Location: Colorado Springs, CO
Run the download again. The date should change.
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familysewn
Posted 2018-01-26 12:51 AM (#92461 - in reply to #92460)
Subject: Re: printing summaries and guide sheets.


Veteran

Posts: 129
10025
When I go under help,about PMK6 , it does say Jan1 2018
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Karen - Tech Support
Posted 2018-01-26 5:00 PM (#92462 - in reply to #92456)
Subject: Re: printing summaries and guide sheets.



Tech Support

5000500010001002525
Location: Colorado Springs, CO
My Windows did an update and I was not able to print office today. Had to restart my system to be able to print.
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familysewn
Posted 2018-01-26 9:54 PM (#92463 - in reply to #92462)
Subject: Re: printing summaries and guide sheets.


Veteran

Posts: 129
10025
Restart didnt help, Karen
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Karen - Tech Support
Posted 2018-01-27 10:53 AM (#92464 - in reply to #92463)
Subject: Re: printing summaries and guide sheets.



Tech Support

5000500010001002525
Location: Colorado Springs, CO
I checked the sweetheart neckline and it's looks OK.  Send a saved las pattern to support@wildginger.com
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familysewn
Posted 2018-01-27 2:23 PM (#92465 - in reply to #92463)
Subject: Re: printing summaries and guide sheets.


Veteran

Posts: 129
10025
I downloaded the win10 update , turned off and on my printer, and reloaded PMK . I can now print . Which of these 3 fixed, I don't know . Thanks for help
Barb
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