Reformatting your computer
Karen - Tech Support
Posted 2013-11-04 10:43 AM (#86642)
Subject: Reformatting your computer



Tech Support

500050001000100
Location: Colorado Springs, CO

If you reformat your computer and have to install your programs again, most likely the computer will now have a new ID.  When you go to unlock your program it will not recognized it as the same computer.

Before doing a reformat, deactivate your programs and send us the text file so we can have the key reset for you.

When writing about a unlock problem PLEASE include your product key info.  This helps us locate your info quickly and also lets us check to see if you are using the correct info.

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Tall Karen
Posted 2013-11-05 9:46 AM (#86644 - in reply to #86642)
Subject: RE: Reformatting your computer



Extreme Veteran

Posts: 559
5002525
Location: Portland, OR
oops, sorry about the latest.....but I did successfully re-install. thanks for the reset. I now have a new desktop, so will eventually install a copy there of all programs that I lost on my old windows pc crash, so be watching for that!
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ReneeG1957
Posted 2014-01-27 5:07 PM (#87201 - in reply to #86642)
Subject: Re: Reformatting your computer


Regular

Posts: 78
252525
Location: Houston, Texas
Great - just the information I was looking for - but now I have to find the set of disks to do the reinstall...

I had the flu over Christmas 2013 & the easiest way to convince the blasted computer to work after it developed an issue was a clean install...and the backup/recovery image did not have any pattern drafting programs on it.

I have two computers - but one is left with the simplest set up because I travel with it and the hard drive is a lot smaller than the one in the computer in the sewing room.
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